• Everyone’s time is important — we value being on time to meetings
• Everyone’s role is important and adds value
• We are all approachable — we carry ourselves in a friendly, positive, and professional manner
• We value diversity and are inclusive — different backgrounds, beliefs, points of view, etc., make us stronger
• We believe in the golden rule — we treat others how we want to be treated

Examples:

• We come to meetings on time and prepared
• We are present in meetings and don’t use our phones, Slack, etc.
• We reply to emails, Slacks, etc. by the end of the day
• We meet deadlines, or communicate why we cannot, and provide a new deadline

• We aren’t afraid to seek help when we need guidance
• We are honest with our thoughts and opinions
• We are confident in our strengths, and aware of our weaknesses
• We understand the power of full disclosure and over-communicate early and often
  
  

Examples:

• We communicate our struggles when we need help, and don’t let things fester
• We provide constructive feedback and share our thoughts when we see areas for improvement, even if it involves a different department
• We recognize that mistakes happen — we communicate them and then try to rectify them

• We always listen — everyone’s opinions are valued
• We share context, motives, data, and knowledge
• We take accountability for our mistakes so we can learn and grow from them
• We assume good intent
  
  

Examples:

• We celebrate differences in opinions in respectful ways
• When we hear new ideas, we remain open and ask questions to encourage discussion and creative thinking

• We do our best work, inspiring others to do the same
• We value interdepartmental communication which allows us to find the best solutions through multiple perspectives
• We break down departmental silos
• We favor productive and spirited debates over consensus, and commit once a decision is made.
  
  

Examples:

• We build relationships with our coworkers and stay connected
• We keep our calendars up to date so others can schedule meetings accordingly
• We ask questions, learn best practices from others, and apply what we’ve learned to our own work
• We offer to take the lead on projects

• We do what’s best for Lull
• We don’t accept claims at face value — we drill down into the details to understand the “why” and follow the data
• We are curious, and we use that to drive creativity and critical thinking
• No matter how complex an issue gets, we think outside the box, and get creative with problem solving and solutions
  
  

Examples:

• We research our competition and consider “best practices,” but always make the best decision for Lull
• When someone asks a question, we make sure to ask clarifying questions before providing an answer
• If someone tells us they can’t do something, we dig deeper to understand why, and to find a solution

• We constantly ask ourselves: What can we do to make Lull successful?
• We strive for constant improvement in everything we do by paying attention to details
• We identify problems, provide solutions, and back up our assertions with data
• We take time to understand a problem before offering critical feedback
• No task is too small — we do what it takes to execute optimally
  
  

Example:

• We are advocates for Lull — we strive to get the best [long-term] value out of external partnerships and services, even when that means pushing back on proposals.
• We are factual — before providing exact data, we make sure we are confident in our answers
• Rather than saying “I don’t know,” we like to answer questions with: “I’m not sure, but I will find out”
• We recognize that if we fall behind on our work to talk to our managers about how we can catch up