Refund policy
F. Refunds and Returns (“Return Policy”)
If you are not completely satisfied with your purchase within the trial period, we will provide you with a refund.
- Mattresses: Upon delivery of your Lull Mattress, you have a three hundred and sixty-five (365) night period of time to return your Lull Mattress. Upon return within the 365 night trial window, you will receive a full refund of the applicable amount spent specifically on the Lull Mattress you are returning, less processing fees for shipping and overhead (“Processing Fees”). Processing Fees are estimated to be 10% of the retail price of your mattress, but may vary based on current market prices and geography. To be eligible for a Mattress return, the mattress must be clean and undamaged, based on our sole judgment. If you've already unboxed your mattress, you won't be able to physically return it to Lull. Lull will work with you to find a local donation center, so we can avoid throwing away a perfectly good mattress. Your refund will be processed when a pickup from one of our donation partners has been confirmed, or suitable evidence has been provided regarding disposal of the mattress, in the event a donation facility is not within a reasonable distance.
You must submit all required information and documentation requested by our Customer Support team to complete your return within 30 days of your return and refund request. If you do not, the refund request must be re-submitted. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for warranty claims and returns.
Depending on the type and condition of the old mattress you are transitioning from, your body will need time to adjust to your new Lull mattress. It might take a month or two for your body to fully adjust, but you’ll appreciate it in the end. That’s why we require that customers give their new mattress at least 60 nights before requesting a return. Should you wish to proceed with a return after 60 nights, we will work with you to arrange pick-up and removal. - Bed Frames and Foundation: Upon delivery of your Bed Frame or Foundation, you have a one hundred (100) night period of time to return your Lull Bed Frame or Mattress Foundation. Upon return within the 100 night window, you will receive a refund of the applicable amount spent specifically on the Bed Frame or Foundation you are returning, less processing fees for shipping and overhead (“Processing Fees”). Processing Fees are estimated to be 10% of the retail price of the item, but may vary based on current market prices and geography. Additionally, we will arrange for a pickup and removal of your Bed Frame, or Foundation if you elect to return it.
- Mattress Protectors, Sheets, Duvet Covers, Duvets, and Pillows (“Lull Bedding Products”): Upon delivery of your Lull Bedding Product, you have a one hundred (100) night period to return your Lull bedding product. Upon return within the 100 night window, you will receive a refund of the applicable amount spent specifically on the Lull bedding product you are returning, less processing fees for shipping and overhead (“Processing Fees”). Processing Fees are estimated to be 10% of the retail price of the item, but may vary based on current market prices and geography. Once we process your return, you will receive a return shipping label to drop off at your nearest parcel service location.
This Return Policy is only applicable for purchases of genuine Lull products from lull.com. You must be in possession of the product you'd like to return. The Return Policy does not apply to any accessories purchased or any Lull products purchased from any third party retailer including but not limited to Amazon.com. Please note, the above processing fees also apply to orders that are canceled prior to delivery.
You may only have one (1) Mattress, one (1) Bedframe / Foundation, and two (2) Lull Bedding Products returned per household or shipping address. Any item that has been resold, gifted or transported outside of the contiguous United States are not eligible for return.
For information about how a refund will affect your Affirm loan, see www.affirm.com/faqs.