Lull Warranties

Smart shoppers check out all of the details about a product before buying, and we’re going to go ahead and guess that’s what brings you to a page full of legal jargon – making sure that you’ll be covered in case you just aren’t happy with your purchase with Lull. It’s okay, we get the need to CYA.

This page goes over the Lull Warranties in as much finely-printed detail as possible, and just knowing that it’s here probably gives you a warm, fuzzy feeling before clicking the “checkout” button and sitting back to wait for your new products to be delivered to your door. We also get the need for warm and fuzzy.

If you’re interested in knowing the specific details of how our warranties work (or if you just really like reading legalese – that’s cool too), just keep on scrolling to find out about:

  • What the warranties cover (and what they don’t)
  • How to make a claim when you need to
  • What happens after your claim is approved

Once you’re finished with this glorious representation of lawyer-speak at its finest, you should know all that there is to know about the Lull Warranties. But don’t be afraid to contact us if you have a question or just want to tell us how awesome our legal document game is – we love legal doc props.

Lull 10 Year Mattress Warranty

Mattress Warranty Overview

Lull Ventures LLC ("Lull", “We”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Warranty”) against certain product defects for period of time of ten (10) years from the date of your purchase. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of mattress.

Who is eligible?

This Limited Mattress Warranty applies to original purchasers of genuine Lull mattresses from lull.com or an authorized Lull distributor. This Limited Mattress Warranty is not transferable to any subsequent owners of such mattress.

What is covered?

All Mattress Defects as defined below are covered for a period of ten (10) years from the purchase date.

What are considered Defects?

The following shall be considered defect (collectively “Defects”) mattresses that meet the below criteria as determined solely by us:

  1. Visible indention or sag of the mattress greater than one (1) inch that is not a result of improper use, an improper bed, bed base or foundation.
  2. A manufacturing flaw in the cover zipper, this does not include zipper breakage resulting from improper or overuse of zipper.
  3. A physical flaw in the construction of the cover such as fabric tearing or stitch unraveling that does not result from improper use.
What is excluded from this Limited Mattress Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Mattress Warranty. The intended use of your mattress is for sleeping, resting and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.

Exclusions from the Limited Mattress Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears burns and discoloration that occur over time and/or are a caused by you.
  5. Indentions, sagging or body indentions less than one (1) inch deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  7. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress purchased from a non-authorized Lull distributor.
  9. Physical damage to a mattress caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, cotton or other materials.
How do I make a claim for this Limited Mattress Warranty?

To submit a claim relating to a Defect, please email the following to [email protected]

  1. A brief description of the alleged Defect.
  2. Proof of purchase (receipt or confirmation email)
  3. A photo documenting the alleged Defect

Upon receipt of a claim, you will receive a response from us within 10 business days.

What is your remedy from this Limited Mattress Warranty?

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Mattress Warranty, your sole remedy will be a repair or replacement of your mattress with a comparable size and model mattress. In the event that your size and/or model is discontinued, we will provide the most comparable product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATRESS.

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Lull 1 Year Limited Protector Warranty

Protector Warranty Overview

Lull Ventures LLC ("Lull", “We”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Protector Warranty”) against certain product defects for period of time of one (1) year from the date of your purchase. In the event of a defect, we will repair the defect or replace the Lull Mattress Protector (the “Lull Protector”) with a then current comparable model and size of protector.

Who is eligible?

This Limited Protector Warranty applies to original purchasers of genuine Lull Protectors from lull.com or an authorized Lull distributor. This Limited Protector Warranty is not transferable to any subsequent owners of such protector.

What is covered?

All Protector Defects as defined below are covered for a period of one (1) year from the purchase date.

What are considered Defects?

This limited Protector Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

What is excluded from this Limited Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Protector Warranty. Exclusions from the Limited Protector Warranty include but are not limited to:

  1. Any Protector purchased from a non-authorized Lull distributor.
  2. Any Protector (whether manufactured by Lull or not) sold by resellers who are not authorized retailers.
  3. Damage caused by animals, rodents or children.
  4. Normal wear and tear as a result of use as a mattress protector or resulting from washing.
  5. Damage caused by abuse or damage to the Lull Protector, including but not limited to, burns, cuts, tears, liquid damage, or stains.
  6. Allergies or sensitivities to fabrics or materials.
  7. Naturally occurring aromas from foam, cotton or other materials.
How do I make a claim for this Limited Protector Warranty?

To submit a claim relating to a Defect, please email the following to [email protected]

  1. A brief description of the alleged Defect.
  2. Proof of purchase (receipt or confirmation email).
  3. A photo documenting the alleged Defect.

Upon receipt of a claim, you will receive a response from us within 10 business days.

What is your remedy from this Limited Protector Warranty?

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Protector Warranty, your sole remedy will be a repair or replacement of your Lull Protector with a comparable size and model protector. In the event that your size and/or model is discontinued, we will provide the most comparable product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PROTECTOR.

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Lull 1 Year Limited Pillow Warranty

Pillow Warranty Overview

Lull Ventures LLC ("Lull", “We”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Pillow Warranty”) against certain product defects for period of time of one (1) years from the date of your purchase. In the event of a defect, we will repair the defect or replace the Lull Pillow (the “Pillow”) with a then current comparable model and size of pillow.

Who is eligible?

This Limited Pillow Warranty applies to original purchasers of genuine Lull Pillows from lull.com or an authorized Lull distributor. This Limited Pillow Warranty is not transferable to any subsequent owners of such pillow.

What is covered?

All Defects as defined below are covered for a period of one (1) years from the purchase date.

What are considered Defects?

This limited Pillow Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

What is excluded from this Limited Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Pillow Warranty. Exclusions from the Limited Pillow Warranty include but are not limited to:

  1. Any Pillow purchased from a non-authorized Lull distributor.
  2. Any Pillow (whether manufactured by Lull or not) sold by resellers who are not authorized retailers.
  3. Preference in comfort.
  4. Changes caused by normal wear & tear.
  5. Damage caused by abuse to the Lull Pillow.
  6. Damage caused by improper use of the Lull Pillow.
How do I make a claim for this Limited Pillow Warranty?

To submit a claim relating to a Defect, please email the following to [email protected]:

  1. A brief description of the alleged Defect
  2. Proof of purchase (receipt or confirmation email)
  3. A photo documenting the alleged Defect

Upon receipt of a claim, you will receive a response from us within 10 business days.

What is your remedy from this Limited Pillow Warranty?

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Pillow Warranty, your sole remedy will be a repair or replacement of your Lull Pillow with a comparable size and model pillow. In the event that your size and/or model is discontinued, we will provide the most comparable product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATRESS.

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Lull 1 Year Limited Platform Bed Frame Warranty

Platform Bed Frame Warranty Overview

Lull Ventures LLC ("Lull", “We”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Platform Bed Frame Warranty”) against certain product defects for period of time of one (1) year from the date of your purchase. In the event of a defect, we will repair the defect or replace the Lull Platform Bed Frame (the “Lull Platform Bed”) with a then current comparable model and size of bed frame.

Who is eligible?

This Limited Platform Bed Frame Warranty applies to original purchasers of genuine Lull Platform Bed Frames from lull.com or an authorized Lull distributor. This Limited Platform Bed Frame Warranty is not transferable to any subsequent owners of such bed frame.

What is covered?

All Defects as defined below are covered for a period of one (1) year from the purchase date.

What are considered Defects?

This limited Platform Bed Frame Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

What is excluded from this Limited Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Platform Bed Frame Warranty. Exclusions from the Limited Platform Bed Frame Warranty include but are not limited to:

  1. Any Platform Bed Frame purchased from a non-authorized Lull distributor.
  2. Any Platform Bed Frame (whether manufactured by Lull or not) sold by resellers who are not authorized retailers.
  3. Any Platform Bed Frame that has been altered with replacement parts not provided by Lull.
  4. Damage caused by normal wear & tear, fire, flood or any other natural event or calamity.
  5. Damage caused by abuse to the Lull Platform Bed Frame.
  6. Damage caused by improper use and/or installation of the Lull Platform Bed Frame.
How do I make a claim for this Limited Platform Bed Frame Warranty?

To submit a claim relating to a Defect, please email the following to [email protected]

  1. A brief description of the alleged Defect.
  2. Proof of purchase (receipt or confirmation email).
  3. A photo documenting the alleged Defect.

Upon receipt of a claim, you will receive a response from us within 10 business days.

What is your remedy from this Limited Platform Bed Frame Warranty?

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Platform Bed Frame Warranty, your sole remedy will be a repair or replacement of your Lull Platform Bed Frame with a comparable size and model bed frame. In the event that your size and/or model is discontinued, we will provide the most comparable product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FRAME.

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Lull 5 Year Limited Metal Bed Frame Warranty

Metal Bed Frame Warranty Overview

Lull Ventures LLC ("Lull", “We”, “we”, “us”) provide the buyers of our product (“you”) with a limited warranty (“Limited Metal Bed Frame Warranty”) against certain product defects for period of time of five (5) years from the date of your purchase. In the event of a defect, we will repair the defect or replace the Lull Metal Bed Frame (the “Lull Metal Frame”) with a then current comparable model and size of bed frame.

Who is eligible?

This Limited Metal Bed Frame Warranty applies to original purchasers of genuine Lull Metal Bed Frames from lull.com or an authorized Lull distributor. This Limited Metal Bed Frame Warranty is not transferable to any subsequent owners of such bed frame.

What is covered?

All Defects as defined below are covered for a period of five (5) years from the purchase date.

What are considered Defects?

This limited Metal Bed Frame Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

What is excluded from this Limited Warranty?

Issues that result from normal wear and tear or improper use are not subject to this Limited Metal Bed Frame Warranty. Exclusions from the Limited Metal Bed Frame Warranty include but are not limited to:

  1. Any Metal Bed Frame purchased from a non-authorized Lull distributor.
  2. Any Metal Bed Frame (whether manufactured by Lull or not) sold by resellers who are not authorized retailers.
  3. Any Metal Bed Frame that has been altered with replacement parts not provided by Lull.
  4. Damage caused by normal wear & tear, fire, flood or any other natural event or calamity.
  5. Damage caused by abuse to the Lull Metal Bed Frame.
  6. Damage caused by improper use and/or installation of the Lull Metal Bed Frame.
How do I make a claim for this Limited Metal Bed Frame Warranty?

To submit a claim relating to a Defect, please email the following to [email protected]

  1. A brief description of the alleged Defect.
  2. Proof of purchase (receipt or confirmation email).
  3. A photo documenting the alleged Defect.

Upon receipt of a claim, you will receive a response from us within 10 business days.

What is your remedy from this Limited Metal Bed Frame Warranty?

In the event that we in our sole discretion determine that your Defect is legitimate as per this Limited Metal Bed Frame Warranty, your sole remedy will be a repair or replacement of your Lull Metal Bed Frame with a comparable size and model bed frame. In the event that your size and/or model is discontinued, we will provide the most comparable product available as a replacement at our sole discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE FRAME.

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